Privacy Policy & Terms and Conditions

Privacy Policy

TX Plumbing Service & Repair LLC is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and safeguard personal information.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, and email address.
• Service Details: Information related to requested plumbing services, including new construction, remodels, residential plumbing, and commercial plumbing.
• Communication Preferences: Opt-in status for text messages and call reminders.
• Website Usage Information: When you visit www.txplumbing.net, we may collect anonymous website-usage data for analytics purposes.

How We Collect Information

We may collect information in the following ways:

• When customers call us or visit our physical location.
• When customers voluntarily provide information while requesting or receiving plumbing services.
• Through a verbal opt-in process for SMS-based billing notifications, appointment reminders, dispatch updates, and job-completion surveys.
• Through website interactions and anonymous analytics data.

SMS and Verbal Opt-In

TX Plumbing Service & Repair LLC collects SMS opt-in consent verbally from customers. Customers may opt in in person at our physical location or during a phone call.

When a customer registers for the first time, a team member may ask whether they would like to opt in to receive SMS-based notifications. Customers may receive messages such as billing notifications, appointment reminders, dispatch updates, and job-completion surveys.

Before opting in, customers will be informed of the following:

• Message and data rates may apply.
• Message frequency may vary.
• Text HELP for support or more information.
• Text STOP to unsubscribe at any time. No further messages will be sent after opting out.
• Customer information will not be shared with third parties.

How We Use Your Information

We may use personal information to:

• Provide plumbing services and fulfill service requests.
• Communicate scheduling details, service updates, reminders, billing notifications, dispatch updates, and job-completion surveys.
• Improve customer service and the website experience.
• Maintain communication preferences, including SMS opt-in and opt-out status.

Information Sharing

TX Plumbing Service & Repair LLC does not sell, trade, or share personal information with third parties.

Your Rights

You may update your information, opt out of communications, or request deletion of your data by contacting:

Terms and Conditions

Use of Website

By accessing www.txplumbing.net, you agree to comply with and be bound by these Terms and Conditions. These terms govern your use of this website and the services provided by TX Plumbing Service & Repair LLC.

Services Offered

TX Plumbing Service & Repair LLC provides plumbing services that may include:

• New Construction Plumbing
• Plumbing Remodels
• Residential Plumbing
• Commercial Plumbing
• Water Heater Installation and Repair, including tank and tankless systems
• Fixture Installation
• Backflow Testing
• Hydro Jetting
• Drain Services
• Other plumbing-related services

Communication Policy

By engaging with TX Plumbing Service & Repair LLC, customers consent to receive communications by phone, text message, and/or email related to service scheduling, service updates, reminders, billing, dispatch, and feedback.

Customers may opt out of SMS communications at any time by replying STOP. Customers may also request communication updates by calling 254-965-0811 or emailing travis@txplumbing.net.

Limitation of Liability

TX Plumbing Service & Repair LLC strives to provide high-quality, reliable plumbing services. However, TX Plumbing Service & Repair LLC is not liable for indirect, incidental, or consequential damages resulting from the use of this website or its services.

Policy Updates

TX Plumbing Service & Repair LLC may update this Privacy Policy and Terms and Conditions at any time. Updates will be posted on this page with a revised "Last Updated" date.

Contact Information

Questions about this Privacy Policy and Terms and Conditions can be directed to: